Privacy Policy
We understand the importance of your privacy and are committed to safeguarding the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles, which are part of the Privacy Act, govern the management of your personal information. This policy outlines how we collect, use, disclose, and manage personal information about you. We encourage you to check our website regularly for updates to this privacy policy.
General Privacy Statement
You are welcome to visit the Bendigo Lodges websites without disclosing any personal information about yourself. However, Bendigo Lodges offers you the opportunity to provide us with your personal contact information to receive information from Bendigo Lodges and its properties. This information may include your name, email address, and country of residence. We will only use this information for the purposes described in this policy statement.
Types of Information Collected
We may collect and hold personal information about you, such as your name, address, contact details, and other information relevant to providing you with the services you are seeking or someone else you know is seeking.
Purposes of Collection
We collect and use your personal information for various reasons, including providing information and services to you or someone else you know, processing applications, complying with legal requirements, offering information about services and promotions, conducting business operations, and analyzing customer needs to improve our services.
Methods of Collection
We generally collect personal information directly from you through standard forms, online channels, email, or meetings. In some instances, personal information may be collected indirectly from other organisations with which we have affiliations, where transfer of your information to us is legal and consistent with this privacy policy.
Failure to Provide Information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you or they are seeking.
Internet Users
When you access our website, we may collect information about your connection session, such as your IP (Internet Protocol) address and domain name. Our website may also use cookies to monitor usage and create records of your visits. We do not attempt to identify users unless required by law enforcement.
Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites.
Use and Disclosure
We use and disclose personal information for the purposes for which it was collected. This may include disclosing information to service providers and organisations we have affiliations with for providing services or promotions.
Storage of Your Personal Information
We store your personal information securely and review it regularly for retention purposes. We delete or anonymize information when there is no longer a need for it.
Security
We take commercially reasonable measures to store your personal information securely and protect it from misuse, loss, unauthorised access, modification, or disclosure.
Access
You may request access to the personal information we hold about you. We will endeavour to provide access within 30 days and may charge a reasonable fee for processing your request. We may decline access where permitted by law.
Feedback
If you have any queries about our privacy policy or how we handle your personal information, please contact our Privacy Officer at the address provided below.
More Information
For further information about privacy, visit the Office of the Australian Information Commissioner website. This privacy policy was last updated on 5 June 2024 and may change periodically.